Service desk (Pricon)
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Service desk (Pricon)

Service desk (Pricon)

As a healthcare company, you must guarantee 24-hour accessibility for your customers. Cost-wise, however, providing this accessibility yourself is not recommended. Pricon is a customer contact center that has specialized in the field of healthcare over the years. The advantages of Pricon: Never miss a call Urgent matters are filtered Employees with experience Empathetic attitude 24/7 accessibility for your clients Pricon is a partner for many institutions in the healthcare sector. Various companies such as home care organizations, dental practices, funeral services, occupational therapy and general practices are switching all or part of their telephony through to Pricon. 24-hour accessibility is very important for many healthcare institutions. Pricon is often the solution for these parties. Thanks to our extensive experience in this sector, we know where the interests of these organizations lie. From practice… a Pricon employee explains Ms. M. Everyone at Pricon knows her. Let's call her Mrs. M for the sake of convenience. She has lived in a sheltered home for years and sometimes calls every 15 minutes to tell them that the care has not yet been received, she then wants to let them know that she had not yet received her injection of insulin. She did get it, the people in charge are always punctual, but she can't remember that. Mrs. M is very demented. If you give the right answers, she is nice and polite. Now and then she cries a little because she thinks the care has forgotten her and sometimes she is angry and demands that someone come right away. An hour later she can call again to let them know that the care has not yet been and emphasizes how important it is that they arrive on time because she still has to have her insulin syringe. She is absolutely sure that no one has been there that day. It was on a Saturday that we hadn't heard from her all day, we were worried…. it will not? We called the care to be sure; Mrs. M spent the weekend with the children. Monday afternoon we had her on the phone again; the concern had not yet come and it was important that they arrived on time because she still had to have her insulin syringe. Mrs. M was back home, fortunately.

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